RETURN POLICY
Before Making a Return Request
For any reason, if you want to cancel your order in transit, you will need to wait until you receive the package before making a return request. Because cross-border shipping involves complex formalities, domestic and international customs clearance, and local and international shipping carriers and agencies. If you refuse to pick up your package from the postman or do not pick it up at your local pickup store, our customer service will not be able to determine the condition of the package and therefore will not be able to process your return request.
If the customer returns the package to our warehouse for personal reasons, we will contact you to cover the reshipment postage and arrange the reshipment. However, please understand that no refunds will be made in this case. Customer Personal Reason Details: * Wrong address / no consignee * Invalid contact info/missed delivery calls and emails * Customer rejects package/pays tax/completes customs clearance * The package was not picked up by the deadline
Return address & refunds
Return address: You will need to send your returning products to our warehouse. Please always submit a" Return or Exchange "Ticket to customer service first to obtain the return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Return time：Within 30 days after receiving the items.We will refund as soon as we see normal logistics.